CONGRATULATIONS ON YOUR NEW ITEMS. PLEASE MAKE SURE THAT YOU ALSO FOLLOW OUR CARE INSTRUCTIONS AND THEN RELAX AND ENJOY YOUR PURCHASE WELL INTO THE FUTURE.

GENERAL SHIPPING INFO

IT IS VERY IMPORTANT TO US THAT YOU ARE HAPPY WITH YOUR PURCHASE AND UNDERSTAND OUR TERMS AND CONDITIONS. PLEASE READ THE FOLLOWING POLICY REGARDING PAYMENTS, RETURNS/EXCHANGES. SHOULD YOU HAVE ANY OTHER QUERIES CALL OR EMAIL US TO DISCUSS. 

PAYMENTS

WE ACCEPT VISA, MASTERCARD, DEBIT CARDS, OR SECURE BANK TRANSFER VIA OUR PAYMENT GATEWAY STRIPE. BANK CHARGES AND INTERNATIONAL TRANSFER FEES MAY APPLY.

LOCAL SHIPPING

LOCAL SHIPPING: SUBJECT TO AVAILABILITY, WE WILL SHIP YOUR ORDER TO YOU AS SOON AS PAYMENT HAS BEEN RECEIVED AND VERIFIED. ALL PACKAGES ARE TRACED PLEASE ALLOW 3-5 WORKING DAYS FOR AUSTRALIAN DELIVERIES FOR SMALL ITEMS AND FOR LARGE ITEMS, (ONCE YOUR ORDER HAS BEEN PRODUCED), 7-14 WORKING DAYS.

IF YOU DO NOT RECEIVE YOUR ORDER WITHIN THIS TIME PLEASE EMAILWORKSHOP@SPECIFIEDSTORE.COM. OCCASIONALLY A PRODUCT MAY BE SOLD OUT AT TIME OF PURCHASE, IF AN ITEM IS OUT OF STOCK WE WILL NOTIFY YOU ASAP TO DISCUSS TIME FRAME OR ALTERNATIVES.

IF YOU ARE NOT READY TO ACCEPT YOUR PRODUCT WHEN IT IS COMPLETED PLEASE CONTACT US IN ADVANCE AND WE WILL DO OUR BEST TO HOLD THE PRODUCT AT NO CHARGE UP TO 14 DAY’S. AFTER THAT TIME STORAGE FEE’S MAY APPLY.

OVERSEAS SHIPPING

YOU WILL BE CHARGED A MINIMUM AMOUNT FOR LOCAL SHIPPING UPON CHECKOUT. FOR SHIPMENTS OVERSEAS PLEASE CONTACT US DIRECTLY FOR A FORMAL QUOTE AND THE MINIMUM AMOUNT YOU'VE BEEN CHARGED WILL BE APPLIED TO THIS.

LEAD TIMES

FOR ALL SPECIFIED STORE ’CUSTOM ORDERS’ (IE MADE TO ORDER) PLEASE ALLOW UP TO 4-6 WEEKS FOR PRODUCTION, YOU WILL BE NOTIFIED AS SOON AS YOUR ORDER IS COMPLETE. IF YOU WOULD LIKE TO DISCUSS SPECIFICATIONS WITH US AND ORDER DIRECTLY WITH A SALES PERSON PLEASE DON’T HESITATE TO CONTACT US ON +612 9699 5342

SPECIFIED STORE IS NOT RESPONSIBLE IF YOUR FURNITURE CANNOT FIT INTO YOUR PROPERTY AND PAYMENT WOULD BE REQUIRED IN FULL. WE ARE HAPPY TO GIVE ADVISE CONCERNING ACCESS TO HELP YOU MAKE DECISIONS. IF WE HAVE NOT BEEN ADVISED OF COMPLICATED ACCESS ADDITIONAL CHARGES MAY APPLY.

RETURNS & CANCELLATIONS

IF YOU CHANGE YOUR MIND ON A STOCKED ITEM YOU CAN RETURN THE ITEM WITHIN 30 DAYS HOWEVER THERE ARE NO EXCHANGES OR RETURNS IF YOU CHANGE YOUR MIND ON A CUSTOM MADE OR ORDERED ITEM.  ALL ITEMS THAT ARE CUSTOM ORDEREDWILL NEED TO BE SIGNED OFF ON PRIOR TO PRODUCTION. WE WILL SEND YOU AN EMAIL SEPARATELY FOR CONFIRMATION OF THESE DETAILS.

IF RECEIVED GOODS DO NOT MEET YOUR EXPECTATIONS, PLEASE CONTACT US TO LODGE A NOTIFICATION AND WE WILL DO OUR BEST TO ARRANGE A REPLACEMENT AFTER THE PIECE HAS BEEN EVALUATED. WHEN YOU RETURN GOODS TO US, WE'LL PAY THE RETURN POSTAGE IF THE RETURN IS A RESULT OF OUR ERROR (YOU RECEIVED AN INCORRECT OR DEFECTIVE ITEM, ETC.) PLEASE RETURN GOODS TO US IN THEIR ORIGINAL CONDITION AND PACKAGING. 

SHOULD YOU WANT TO CANCEL YOUR ORDER BEFORE SHIPPING, PLEASE PHONE US ON +612 9699 5342 OR EMAIL AS SOON AS POSSIBLE, AND WE WILL CANCEL YOUR ORDER. ONCE ORDERS HAVE SHIPPED, YOU WILL NEED TO PLEASE RETURN YOUR ITEM BACK TO US AND WE WILL THEN PROCESS A REFUND. 

YOU SHOULD EXPECT TO RECEIVE YOUR REFUND WITHIN FOUR WEEKS OF GIVING YOUR PACKAGE TO THE RETURN SHIPPER, HOWEVER, IN MANY CASES YOU WILL RECEIVE A REFUND MORE QUICKLY. THIS TIME PERIOD INCLUDES THE TRANSIT TIME FOR US TO RECEIVE YOUR RETURN FROM THE SHIPPER (5 TO 10 BUSINESS DAYS), THE TIME IT TAKES US TO PROCESS YOUR RETURN ONCE WE RECEIVE IT (3 TO 5 BUSINESS DAYS), AND THE TIME IT TAKES YOUR BANK TO PROCESS OUR REFUND REQUEST (5 TO 10 BUSINESS DAYS).

IF YOU NEED TO RETURN AN ITEM, SIMPLY EMAIL US OR PHONE US AT +61 2 9699 5342.

WE'LL NOTIFY YOU VIA E-MAIL OF YOUR REFUND ONCE WE'VE RECEIVED AND PROCESSED THE RETURNED ITEM.

POSTAL ADDRESS:

SPECIFIED STORE
258 DEVONSHIRE ST, 
SURRY HILLS, NSW 2010, AUSTRALIA.